Frequently Asked Questions

How do I make payment?

After successful application of the trade licensing form, the applicant will receive an invoice for payment of the trade license. A payment dependent on the business activity selected, as per the Kisumu county revenue schedule, is made on submission for payment for the trade license and public health certificate. Processing is done electronically. There are several modes of payment available such as: MPESA, VISA, Airtel Money and others. Payment is only done once the application is at the Payment Stage (the client is notified to make a payment and follows the instructions provided). The Kisumu e-services system uses Pesaflow as the payments aggregator to collect payments for the County.

I have forgotten my password. How can I access the system?

  • Click on “sign in”
  • Below you will see a link “forgot password”. Click the link.
  • Type the “username” or “email address” you used during the initial registration process.
  • An email will be sent to your inbox where you will find a link. Click on the link that you will receive in your email and reset the password.
  • You have successfully reset the password. Use the new username and password to log into the system.

What type of documents do I need to attach when applying for an electronic Trade License?


How will I track the progress of my application?

Using your profile details, you can log into the system to view the progress of your application at any time. The system generates a unique number for the application, which you can use to track your application e.g. TL-AAA0001. The e-business permit system also gives an option to receive notifications via SMS or e-mail. The system is able to notify the user by sending notifications to the user once the application goes to the next approver; when a correction is required; when additional payment is required; or when the application has been approved.

How will I know if my application is successful or unsuccessful?

As the application goes through the reviewers, the system automatically changes the status of the application. You can track the progress of your application at any point by logging into the system with your profile details using the unique system-generated number for your application e.g. TL-AAA0001. You will receive a notification from the system either through SMS or email (depending on what you selected when you created your profile during registration) and the same occurs as soon as the final approval is issued.

What are the benefits of an e-services system?

The overall objective is to encourage business creation, reduce the cost of doing business and attract more private investment in the county. Applicants will save time and money associated with manually applications e.g. travelling to the County office, long queues Applicants will receive notifications on the status of their applications via SMS Applicants will be able to download the permits directly from their offices, homes or cyber cafes

Where can I get more information on e-business permit system?

In case of any questions, you can reach the respective County office on this email ----- or the call center number XXXX. You can also seek further information from the e-business permit system information desks at the Kisumu town sub-county office and Huduma Center

How long will it take to obtain the SBP?

An Interim Trade license will be generated immediately for download. An inspection will be conducted on your premises within 30days from the date of submission. If the inspection is successful an Approved trade license will be generated there after.

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